Effective Date: July 21, 2026
Embroiderely respects the intellectual property rights of copyright owners, trademark owners, designers, creators and other rights holders.
Embroiderely is operated by Ningxia Qianxing Technology Co., Ltd. We do not knowingly offer counterfeit products or intentionally use third-party intellectual property without authorization.
This policy explains how rights holders or their authorized representatives can report content or products that they believe infringe their intellectual property rights.
Intellectual Property Covered
This policy applies to complaints involving:
- Copyrights;
- Trademarks and trade dress;
- Patents;
- Registered and unregistered designs;
- Rights of publicity;
- Other intellectual property rights recognized by applicable law.
How to Submit an Intellectual Property Complaint
If you believe that a product, image, design, description or other content on our website infringes your intellectual property rights, email:
Please use the subject line:
Intellectual Property Infringement Notice
To help us review your complaint, include the following information:
- Your full legal name;
- The company or organization you represent, if applicable;
- Your email address and other available contact information;
- A description of the intellectual property right you believe has been infringed;
- The registration number and jurisdiction, if the right is registered;
- Evidence showing that you own the right or are authorized to act for the rights holder;
- A description or link identifying the original protected work, trademark or design;
- The exact URL of each Embroiderely product or page involved;
- A clear explanation of why you believe the identified content infringes your rights;
- Any supporting screenshots, documents or other relevant evidence;
- A statement that you have a good-faith belief that the disputed use is not authorized by the rights holder, its agent or applicable law;
- A statement that the information in your notice is accurate and that you are the rights holder or are authorized to act on the rights holder’s behalf;
- Your physical or electronic signature.
Submitting complete and accurate information will help us investigate the complaint more efficiently.
Our Review Process
After receiving a sufficiently complete complaint, we will:
- Review the information and URLs provided;
- Verify the complainant’s authority where reasonably necessary;
- Review the identified product, design or content;
- Request additional information if the complaint is incomplete;
- Take appropriate action when infringement or another policy violation is reasonably confirmed.
Depending on the circumstances, we may temporarily disable or restrict access to disputed content while the matter is being reviewed.
Appropriate action may include:
- Removing or disabling the identified content;
- Removing the affected product from sale;
- Suspending related advertising or product-feed submissions;
- Contacting relevant suppliers, designers or content submitters;
- Canceling unfulfilled orders where necessary and issuing applicable refunds;
- Restricting or terminating access for repeated or serious violations;
- Taking other action required by applicable law.
We normally acknowledge support emails within 24–48 hours on business days. Investigation time may vary depending on the complexity of the complaint and the information provided.
Submission of a complaint does not automatically establish infringement. We will assess each complaint in good faith based on the information available and applicable law.
Customer-Submitted Customization Content
Some Embroiderely products allow customers to submit photographs, artwork, logos, names, text or other content for customization.
By submitting customization content, customers confirm that:
- They own the content or have permission to use it;
- Its use does not violate copyright, trademark, privacy, publicity or other third-party rights;
- The content is not counterfeit, deceptive or unlawful.
We may reject or cancel a customization request that appears to violate intellectual property rights, applicable law or our Terms of Service.
If we cancel a paid order because the submitted customization cannot legally be produced, we will handle the payment in accordance with our Terms of Service and applicable law.
Counterfeit Products
Embroiderely does not knowingly permit products that falsely use another party’s trademark or logo, imitate protected brand features, or are presented as genuine branded products without authorization.
If you believe a product offered on our website is counterfeit, submit an Intellectual Property Infringement Notice using the process above and clearly identify:
- The protected trademark;
- The genuine product or brand;
- The allegedly counterfeit listing;
- The reasons you believe the product is counterfeit.
Response or Correction of a Complaint
If you believe content was identified or removed because of an error or misidentification, contact:
Use the subject line:
Response to Intellectual Property Notice
Include:
- Your name and contact information;
- The affected product or content URL;
- The original complaint or reference number, if available;
- An explanation of why you believe the complaint was mistaken;
- Supporting authorization, licenses or other relevant evidence;
- A statement confirming that the information submitted is accurate.
We may provide relevant information to the original complainant where permitted and reasonably necessary to resolve the dispute.
False or Misleading Complaints
Do not knowingly submit false, misleading or abusive intellectual property complaints.
A person who knowingly misrepresents ownership, authorization or alleged infringement may be responsible for resulting losses or other consequences under applicable law.
If ownership or authorization is uncertain, consider obtaining independent legal advice before submitting a formal complaint.
Privacy
Personal information submitted as part of an intellectual property complaint will be processed according to our Privacy Policy.
We may share relevant complaint information with:
- The person or business responsible for the disputed content;
- Our production, fulfillment or technology providers;
- Professional advisers;
- Courts, regulators or other authorities where required by law.
We will limit such disclosure to information reasonably necessary to investigate, resolve or comply with the complaint.
Contact Information
Intellectual property complaints should be sent to:
Store Name: Embroiderely
Legal Company Name: Ningxia Qianxing Technology Co., Ltd.
Email: support@embroiderely.com
Subject Line: Intellectual Property Infringement Notice
Business Address: Room 1807, 17th Floor, Shanshui Building, Jinfeng District, Yinchuan, Ningxia 750001, China
Response Time: Normally within 24–48 hours on business days
The information on this page is provided to explain our complaint-handling process and does not constitute legal advice.