Processing Time
1 - Design (1-3 Days):
After you place your order, our talented designers will begin crafting your custom items.
2 - Production (2-7 Days):
Most products typically require 2 to 7 days for processing. However, certain items with specialized production methods (like hand-painted products) may take longer.
3 - Shipping (7-20 Days or Faster):
Once production is complete, your product will be securely packaged and shipped. Standard shipping typically takes 7 to 20 days.
Please note that during peak seasons or adverse weather conditions, some shipments may experience slight delays. We do not provide design drafts for confirmation. Thank you for your understanding.
The Standard of Shipping
Standard Shipping:
Order Price < $50, shipping fee $7.99, shipping time: 7-20 business days
Order Price over $50, Free shipping, shipping time: 7-20 business days
Expedited Shipping:
$16.99 for each order, shipping time: 5-15 business days
Shipping Regions
We offer worldwide delivery
Delivery
If you want to track your order, you can click on the 'track your order' or get in contact with us: support@embroiderely.com
Shipping Guarantee Available with EMBROIDERELY
- 0-risk on Order (60 Days Order Protection)
- Instant resolution (Instantly resolve shipment issues and easy refund)
- Shipping Guarantee(1-click Protect Against Loss, Damage, Delay)
For comprehensive delivery times and further details, please refer to our Shipping Policy.
Here’s a revised version of the policy for returns and replacements:
Policy for Returns and Replacements
Custom Orders:
Due to the personalized nature of our custom orders, they are not eligible for returns or exchanges. If you qualify, we will gladly send you a new order.
Order Customization:
We will start customizing your order immediately upon purchase. Therefore, modifications to personalized information cannot be made once the order is placed.
Free Replacement Policy:
If your package has not moved for more than 3 weeks or is significantly delayed beyond our estimated arrival time, and the shipping address is correct, you will be entitled to a FREE replacement.
Responsibility for Damages:
We take full responsibility for issues that arise within 30 days of delivery, including:
- Products that are damaged, faulty, or crushed due to factory or carrier error.
- Items that differ significantly from your order, such as incorrectly printed customization information.
For more information on returns and refunds, please visit our Returns and Refunds page.
At Embroiderely, Your Happiness Is Our Top Priority
We are committed to providing only the highest quality products, but if your order arrives defective or damaged, we promise to make it right.
Our Guarantee:
If your product is defective, we'll replace it and send you a new one—completely free of charge. Simply contact our customer service team, and we'll ensure you receive a flawless product that lives up to your expectations.
We believe every gift should be perfect, just like the love it represents.
And we have 24/7/365 ticket and email support. Please contact us at support@embroiderely.com if you need any assistance.
Thank You for stopping by, if you have any question contact us with email. Contact us and we will make sure that ALL your concerns are addressed and you leave 100% satisfied and smiling.
🌎 International Shipping ✈
You may receive your items earlier. Tracking Numbers will ALWAYS be sent so you can track it every step of the way! Cool things are worth waiting for! 😉
🔒 100% Risk-Free Purchase 🔥
If you bought it and felt that it is not for you, don't worry. Just shoot us a message at contact support@embroiderely.com, and we will make it right by offering you a replacement or refund. 100% Simple & Risk-Free process.
Stitch Love into Every Thread, Every Memory
